MACHALADZE, Otari. IT infrastructure management in educational institutions using the ITIL framework. International Science Journal of Engineering & Agriculture, [S. l.], v. 4, n. 2, p. 215–225, 2025. DOI: 10.46299/j.isjea.20250402.14. Disponível em: https://isg-journal.com/isjea/article/view/985. Acesso em: 3 apr. 2025.